Cancellations & Returns

CANCELLATION AND RETURNS

There may be a time, for one reason or another, when you need to exchange or return something you’ve bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt (if an in store sale) or online order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries

If I change my mind…

Within 30 days

  • Most things we sell are covered by our 30-day exchange or repair guarantee, so as long as you have a proof of purchase we’ll exchange the item or give you a credit note. However, if the goods are faulty and we are unable to exchange or repair it, a full refund will be given.
  • If you’d like to return something that you bought online and we’ve delivered it, just call the local store and unless otherwise stated on the delivery note we’ll collect it for free. Your order number will count as your receipt.
  • We’re sorry but personal items like earrings, foot spas and dental products can’t be exchanged or refunded for hygiene and safety reasons, unless they’re faulty.
  • To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.

Distance Selling Regulations

If you have ordered by telephone, internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines).

To cancel, please contact the relevant store by phone or email online@reviive.co.uk (see contact us for details), quoting your order number. You can cancel anytime from placing your order up to the end of a period of seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s). You must take reasonable care of the item(s). Please make it clear when you are contacting us that you are cancelling under the Distance Selling Regulations so we can arrange to refund the delivery charge as well as the purchase price.

Item(s) may be returned to a Reviive store or we can arrange collection free of charge (unless otherwise stated on the delivery note).

If you have an Internet order query, please online@reviive.co.uk or call 01743 588458

 

Online Sales

In respect of online sales, please note that confirmation email is not acceptance of the order. The order is accepted at the point of collection or delivery.